Privacy Policy

Our privacy policy relates only to information we obtain about you. If you visit a website operated by a third party through a weblink from this Site, your information may be used differently by the operator of a linked website.
We take the handling of personal data very seriously, and this policy explains what information we might hold and what we will do with it. Please get in touch with us if you have any other questions about handling personal data. Our contact details are shown at the bottom of our website.

Who we are

The International Relief Foundation is registered in England and Wales with the Charity Commission (registration number 1163745) and is a company limited by guarantee (07788248). Our registered office is Kingsbury House, 468 Church Lane, London NW9 8UA. We are subject to England and Wales’s legal jurisdiction and any data protection legislation that applies in that jurisdiction.

Your rights regarding your data

Under GDPR, which came into effect on the 25th of May 2018, individuals have been given specific rights regarding their data. These rights are:

The right to be informed: Individuals have the right to be informed about collecting and using their data.

The right of access: Individuals have the right to access their data.

The right to rectification: Individuals have the right to have inaccurate personal data rectified or completed if it is incomplete.

The right to erasure: Individuals have the right to have personal data erased, but this right is not absolute and only applies if it is not required for legal or similar purposes.

The right to restrict processing: Individuals have the right to request the restriction or suppression of their data. This is not an absolute right and only applies in certain circumstances. We will place your data in a suppression list when the process is restricted to ensure it is no longer used.

The right to object: Individuals have an absolute right to stop their data from processing in certain circumstances, such as direct marketing.

Your data

Depending on your interaction with us, we may collect information about you from various means. This can include, but is not limited to:

  • Use of this website
  • Donations you make via this website, phone, post or in person
  • Fundraising event registrations
  • If you contact us via email, telephone, letter or through our website
  • Job applications
  • When you enter a prize draw
  • When you interact with us on our various social media platforms

What information do we collect about you?

The information we collect about you will only be relevant to our interaction with you. For example, if you have donated to us, we may collect your name, home address, email address, and payment details.

Sensitive data is only collected when there is an apparent reason. For example, we may need to know your health status if you have registered for a physically demanding fundraising event. In all other cases, we do not collect or hold such data.

How we use your information

The information we collect ensures you receive the best service possible from us. Your data can be used in a variety of ways, for example:

  • Processing your donations
  • Provide you with the required services or information, such as the MyIRF donor portal or donation feedback.
  • Updates on appeals, events and project feedback
  • Processing Gift Aid
  • Confirmation of donations and event registrations
  • To deal with queries and requests, you make
  • To personalise the service we provide you
  • To improve our website, services and projects

Consent to use your information

If you have given us explicit consent to use your data for marketing purposes, you always have the right to withdraw this consent at any time. Any direct communication you receive from us, whether via post, email, phone, SMS or other means, will include clear instructions on withdrawing your consent.

To withdraw your consent for any particular means of communication from us, please contact our donor care team:

Telephone: +44 (0) 20 3667 3268
If you choose to withdraw consent, we will hold your data on a suppression list to ensure you are not contacted again.

Sharing your information

IRF will never sell or lease your data.

Suppose you have given us consent to contact you for marketing, information sharing purposes or due to what we deem as a legitimate interest. In that case, we may share your information with third parties such as:

  • Mailing houses if we are allowed to send you marketing material in the post.
  • Email and text message service providers if you have allowed us to contact you via those means
  • HRMC if you have selected to give Gift Aid with your donations
  • Payment processing providers if you have made a credit or debit transaction online, via the phone, post or in-person
  • Event organisers, airlines and hotels if you have registered for a fundraising event in the UK or abroad
  • Law enforcement agencies, if we receive a valid request
  • Due diligence checks to ensure no one is using our services for criminal activities
  • Websites and software providers to provide you with the services you require, as well as improving our service in general

Requesting information we hold about you

You can request the information we hold about you at any time by contacting our donor care team. Please note that it can take up to 30 days to receive this information. You can also cancel your IRF account at any time by contacting our customer care team.

How long we keep hold of your data

The length of time we keep data depends on its type but is generally only as long as necessary. Some data must be held by law for a certain period. For example, information about donations eligible for Gift Aid must be kept for seven years to comply with HMRC regulations.

How we keep your data safe and secure

All personal data is stored in a separate database that is encrypted both in transit and at rest. Staff access to confidential information is highly restricted, and we regularly review our security processes to ensure we are following best practices.

This website

In general, you can visit this Site without telling us who you are or revealing any information about yourself. Our web server may collect the IP addresses, not the email addresses, of visitors. Also, portions of this Site may need to collect personal information from you for a specific purpose, such as donating.

The information collected from you is stored in cookies and may include your name, address, telephone, or email address.

You can find out more about cookies and how we use them below.