We take the handling of personal data very seriously and this policy explains what information we might hold and what we will do with it. If you have any other questions about how we handle personal data, please get in touch with us. Our contact details are shown at the bottom of our website.
Who we are
The International Relief Foundation is a charity registered in England and Wales with the Charity Commission (registration number 1163745) and a company limited by guarantee (07788248). Our registered office is Kingsbury House, 468 Church Lane London NW9 8UA. We are subject to England and Wales’s legal jurisdiction and any data protection legislation that applies in that jurisdiction.
Your rights regarding your data
Under GDPR, which came into effect on the 25th of May 2018, individuals have been given specific rights regarding their personal data. These rights are:
The right to be informed: Individuals have the right to be informed about collecting and using their personal data.
The right of access: Individuals have the right to access their personal data.
The right to rectification: Individuals have the right to have inaccurate personal data rectified or completed if it is incomplete.
The right to erasure: Individuals to have personal data erased, but this is not absolute and only applies if not required for legal or similar purposes.
The right to restrict processing: Individuals have the right to request the restriction or suppression of their personal data. This is not an absolute right and only applies in certain circumstances. When the process is restricted, we will place your data in a suppression list to ensure it is no longer used.
The right to object: Individuals have an absolute right to stop their data from being processed in certain circumstances, such as direct marketing.
We may collect information about you from various means, depending on your interaction with us. This can include, but not limited to:
- Use of this website
- Donations you make via this website, phone, post or in person
- Fundraising event registrations
- If you contact us via email, phone, letter or through our website
- Job applications
- When you enter a prize draw
- When you interact with us on our various social media platforms
What information do we collect about you?
The information we collect about you will only be relevant to the interaction we have with you. For example, if you have donated with us, we may collect your name, home address, email address and payment details.
Sensitive data is only collected when there is an apparent reason. For example, we may need to know your health status if you have registered for a physically demanding fundraising event. In all other cases, we do not collect or hold such data.
How we use your information
The information we collect is used to ensure you receive the best service possible from us. Your data can be used in a variety of ways, for example:
- Processing your donations
- Provide you with the services or information you require, such as the MyIRF donor portal or donation feedback
- Updates on appeals, events and project feedback
- Processing Gift Aid
- Confirmation of donations and event registrations
- To deal with queries and requests you make
- To personalise the service we provide you
- To improve our website, services and projects
Consent to use your information
If you have given us explicit consent to use your data for marketing purposes, you always have the right to withdraw this consent at any time.
Any direct communication you receive from us, whether via post, email, phone, SMS or other means, will include clear instructions on withdrawing your consent.
To withdraw your consent for any particular means of communication from us, please contact our donor care team:
Telephone: +44 (0) 20 3667 3268
Email: [email protected]
If you choose to withdraw consent, we will hold your data on a suppression list to ensure you are not contacted again.
Sharing your information
IRF will never sell or lease your data.
Suppose you have given us consent to contact you for marketing, information sharing purposes or due to what we deem as a legitimate interest. In that case, we may share your information with third parties such as:
- Mailing houses if we are allowed to send you marketing material in the post.
- Email and text message service providers if you have allowed us to contact you via those means
- HRMC if you have selected to give Gift Aid with your donations
- Payment processing providers if you have made a credit or debit transaction online, via the phone, post or in person
- Event organisers, airlines and hotels if you have registered for a fundraising event in the UK or abroad
- Law enforcement agencies, if we receive a valid request
- Due diligence checks to ensure no one is using our services for criminal activities
- Websites and software providers to provide you with the services you require, as well as improving our service in general
Requesting information we hold about you
You can request the information we hold about you at any time by contacting our donor care team. Please note it can take up to 30 days to receive this information.
Your IRF account can be cancelled at any time by contacting our customer care team.
How long we keep hold of your data
The length of time we keep data is dependent on the type of data it is but is generally only as long as necessary. Some data must be held by law for a certain period. For example, information about donations eligible for Gift Aid must be kept for seven years to comply with HMRC regulations.
How we keep your data safe and secure
All personal data is stored in a separate database that is encrypted both in transit and at rest. Staff access to confidential information is highly restricted, and we regularly review our security processes to ensure we are following best practices.
In general, you can visit this Site without telling us who you are or revealing any information about yourself. Our web server may collect the IP addresses, not the email addresses, of visitors. Also, portions of this Site may need to collect personal information from you for a specific purpose, such as donating.
The information collected from you is stored in cookies and may include your name, address, telephone, or email address.
You can find out more about cookies and how we use them below.
What are cookies?
Cookies are small text files stored by your browser. They help websites to remember information about their users. This information often helps the Site perform useful functions such as remembering which items have been added to your shopping cart. Cookies allow websites to reflect your activity so they can recognise you when you use the Site again in future and respond accordingly. This will mean you have a better, more personalised experience the next time you visit.
Cookies on our Site are anonymous and do not contain any personally identifiable information.
Changing cookie preferences
You can update and change your cookie preferences at any time by clicking the link found in the footer of each page. To ensure you receive the best experience from IRF and use this Site in particular, we suggest using the recommended settings.
You can also use your browser to disable cookies through your web browser preferences.
Types of cookie we use
Necessary cookies: Necessary cookies enable core functionality such as page navigation and donation payments. The website cannot function properly without these cookies and can only be disabled by changing your browser preferences.
Website Analytics: Analytical cookies help us to improve our website and user experience by collecting and reporting information on its usage.
Advertising: Advertising cookies help us to ensure the advertising you see from us is relevant to you. We use third-party services to provide this advertising.